You are on-site and cannot answer
Under a sink, up a ladder, in a roof space, or driving between suburbs - Sarah can answer while you stay focused.
Built for Australian trade businesses
Stop losing jobs from missed calls.
Meet Sarah, your 24/7 Virtual Receptionist for tradies. Sarah answers missed and after-hours calls, captures job details, helps book work, and sends the enquiry to your team while you are on the tools.
Test the Virtual Receptionist
Call Sarah now and hear how your customers would be answered.
+61 3 7075 1950Use a real trade scenario if you like: burst pipe, power fault, lockout, pest issue, quote request, or after-hours call-out. Sarah will answer like a friendly, professional receptionist for an Australian trade business.
Introductory availability
First 30 days free for the first 10 suitable trade businesses. Sarah can be prepared around your trade scripts and call flow. Terms & Conditions Apply
- 1Call the number.
Sarah answers live and asks the right questions. - 2Describe a job.
Sarah collects suburb, urgency, contact details, and notes. - 3Picture it in your business.
Every missed call becomes a clean opportunity instead of voicemail.
Sample plumbing call
Hear how Sarah handles a burst pipe enquiry.
Example: an Australian customer calls after hours about a burst pipe. Sarah captures the important details and prepares the job summary for the plumber.
Ready
Customer: Hi, have I reached the plumber?
Sarah: Yes, you've reached the plumbing after-hours line. How can I help?
Customer: I've got water leaking under my kitchen sink. I'm in Carlton. Can someone come out tonight?
Sarah: Sorry to hear that. I'll get the details over to the plumber now. Is the water still running?
Customer: No, I turned it off at the mains, but there's water all over the floor.
Sarah: Okay, good call turning it off. Can I grab your name and mobile number?
Customer: Mark Davies. 0412 555 019.
Sarah: Thanks Mark. What's the address?
Customer: 18 Lygon Street, Carlton.
Sarah: Got it. I'll send this through as an urgent after-hours leak in Carlton. Please keep your phone nearby so the plumber can call you back shortly.
Sarah: Yes, you've reached the plumbing after-hours line. How can I help?
Customer: I've got water leaking under my kitchen sink. I'm in Carlton. Can someone come out tonight?
Sarah: Sorry to hear that. I'll get the details over to the plumber now. Is the water still running?
Customer: No, I turned it off at the mains, but there's water all over the floor.
Sarah: Okay, good call turning it off. Can I grab your name and mobile number?
Customer: Mark Davies. 0412 555 019.
Sarah: Thanks Mark. What's the address?
Customer: 18 Lygon Street, Carlton.
Sarah: Got it. I'll send this through as an urgent after-hours leak in Carlton. Please keep your phone nearby so the plumber can call you back shortly.
The missed-call problem
Every missed call could be a job your competitor just booked.
Tradies lose work when the phone rings during a job, after hours, while driving, or during a call spike. Sarah keeps the front desk covered without adding a full-time receptionist cost.
After-hours jobs go elsewhere
Emergency call-outs often go to the trade business that answers first. Sarah can handle nights, weekends, and public holidays.
Voicemail slows everything down
Customers rarely wait around. Sarah can capture details straight away and send a clear summary to your team.
Receptionist coverage is expensive
A full-time receptionist still may not cover nights, weekends, lunch breaks, sick days, or multiple calls at once.
New enquiry captured by Sarah
Blocked drain - Brunswick - wants today if possible - photo available - summary sent by SMS and email.
The ServiceHotline solution
Sarah answers, captures, books, and hands off when needed.
ServiceHotline gives trade businesses a reliable Virtual Receptionist who knows your services, your suburbs, your urgency rules, and what information your team needs before calling a customer back.
- Answers missed calls, after-hours calls, and overflow calls 24/7.
- Captures customer details, job type, suburb, access notes, urgency, and preferred booking time.
- Sends SMS and email summaries, with CRM and automation integration support including n8n webhook workflows.
- Transfers or escalates urgent calls when your team needs to step in.
Receptionist features only
Everything Sarah needs to protect your next booking.
Practical call answering and booking support for plumbers, electricians, HVAC crews, locksmiths, pest control, cleaners, builders, painters, landscapers, and other service businesses.
24/7 call answering
Sarah answers when you miss calls, outside business hours, or during a call spike.
Job booking support
Capture booking preferences and fit enquiries around your availability rules.
Enquiry capture
Name, phone, suburb, job type, urgency, access notes, photos, and quote needs.
SMS and email summaries
Clean call notes sent straight to the right person after each enquiry.
Human handoff
Urgent or sensitive jobs can be transferred or escalated with full context.
CRM and automation
Connect summaries to your calendar, CRM, job system, or n8n webhook workflow.
Follow-up support
Booking reminders, no-show reminders, and review request follow-ups where they fit your process.
Multiple calls at once
Sarah can handle busy bursts so callers do not sit in voicemail.
How it works
Go live without changing how customers call you.
We set Sarah up around your trade, your service area, and your current phone process.
Connect your phone
Use call forwarding from your existing business number or route after-hours calls to Sarah.
Sarah answers
Sarah greets callers professionally and follows your trade-specific call flow.
Details are captured
Job type, suburb, urgency, customer details, preferred times, and notes are gathered.
Summary is sent
Your team receives the enquiry by SMS, email, CRM, or automation workflow.
You follow up
Accept the booking, transfer urgent jobs, or call back with the right context already in hand.
Track opportunities
Review captured calls, missed-call recovery, job types, and booking opportunities.
Revenue loss calculator
How much revenue is leaking from unanswered calls?
Adjust the numbers for your trade business. The calculator estimates missed calls, lost bookings, and the potential gap Sarah can help close.
Simple Australian pricing
Start with the plan that matches your call volume.
No unrelated workflow extras. Just receptionist, call answering, booking, handoff, reporting, and automation support for trade businesses.
Starter
For solo operators getting coverage sorted.
A$199/month
- 24/7 Virtual Receptionist
- Up to 50 calls/month included
- Appointment and job enquiry capture
- SMS summaries and email reports
- Basic trade-specific call scripts
Growth
For small trade teams that miss calls while on-site.
A$499/month
- Everything in Starter
- Up to 300 calls/month included
- After-hours emergency handling
- Smart scheduling and booking rules
- Custom Sarah scripts for your trade
Pro
For multi-crew teams with higher call volume.
A$799/month
- Everything in Growth
- Up to 600 calls/month included
- CRM and automation integration
- Multi-location and multi-crew routing
- Monthly call notes and reporting
Enterprise
For larger teams or custom call flows.
Pay As You Go
- 600+ calls/month
- Custom volume pricing
- Dedicated onboarding manager
- Bespoke handoff and webhook setup
- Priority support
After every call
A clean job brief your team can act on.
Sarah does more than answer. Each call becomes a practical summary with the details your team needs to quote, book, or call back quickly.
Job details captured
Name, phone, suburb, job type, urgency, access notes, and preferred time.
Right next step chosen
Sarah can mark a call as urgent, routine, quote request, booking enquiry, or follow-up.
Summary sent to your team
SMS, email, CRM, or workflow handoff so the job does not sit in voicemail.
Talk to ServiceHotline
Let Sarah answer your next missed call.
Share your trade, call volume, and current phone setup. The team will come back with a practical demo and the best next step for your business.
Test Sarah live
+61 3 7075 1950 Email
hello@servicehotline.com.au
+61 3 7075 1950 Email
hello@servicehotline.com.au
Australian office
Unit A11/2A Westall Rd, Clayton VIC 3168
Unit A11/2A Westall Rd, Clayton VIC 3168
Request your free demo
Thanks! We've received your request.
We'll be in touch within 2 hours. Want to book a time now?
Book a time directlyFAQ
Common questions from trade business owners.
Sarah can cover missed calls, after-hours calls, overflow, and routine enquiry capture. If you already have a receptionist, Sarah can support them during busy periods or outside office hours.
Yes. Sarah can answer nights, weekends, and public holidays, then flag urgent call-outs such as burst pipes, power faults, lockouts, or heating and cooling issues.
Sarah can capture booking preferences, check your booking rules, and send the enquiry to your team or calendar workflow depending on your setup.
Yes. Sarah can send call notes and customer details to your nominated SMS and email channels so you know who called, why, and how urgent it is.
Yes. Urgent calls can be escalated or handed off according to your rules, with the call context captured before your team steps in.
Yes. Call +61 3 7075 1950 to test Sarah live, or book a demo so we can tailor the test to your trade and service area.
Simple setups can usually be prepared within 24-48 hours once your services, suburbs, business hours, booking rules, and handoff preferences are confirmed.
The introductory offer is for the first 10 suitable trade businesses in Melbourne, Sydney, and Brisbane. Terms and setup suitability apply.
You can continue on the plan that fits your call volume, change plans, or cancel. Pricing starts at A$199/month for Starter.
Sarah is built for plumbers, electricians, HVAC technicians, locksmiths, pest control businesses, cleaners, builders, painters, landscapers, and other service businesses that rely on inbound calls.
ServiceHotline for trade businesses
Let Sarah answer your next missed call.
Book a demo or call Sarah live to hear how missed calls, job details, and after-hours enquiries can be handled for your business.